FREQUENTLY ASKED QUESTIONS

About Products/Services

Where are your products from?

Our products are imported by a professional team to ensuring all product produce by supplier are using high-quality raw materials, ensuring that each product meets the highest standards.

What is the shelf life of your products?

Most of our products have a shelf life of 2-3 years. Please refer to the packaging label of each product for specific information.

Are your products suitable for women and men?

Yes, our all range of products specifically designed for women and men.

Orders and Shipping

How do I place an order?

You may view products on our website, then you may choose to email or direct message to our professional sales team to get a consultation and quotation before you place an order. Once every details has been confirmed, invoice will be sent. Parcel will shipped after payment made.

Do you offer international shipping?

Yes, we offer international shipping. Basically we using services like DHL, FedEx, UPS and EMS.

When will my order arrive?

Domestic orders typically arrive within 3-5 business days, while international orders may take 7-14 business days. You may track your order status through our tracking feature.

Returns and Refunds

How do I request a return?

Please contact our customer service team within 30 days of receiving the product, stating the reason for the return and providing your order number. We will guide you through the return process.

Do I need to pay for return shipping?

If the return is due to a product quality issue or our error, we will cover the return shipping costs. In other cases, return shipping costs are the customer's responsibility.

How long does it take to process a refund?

Once we receive and confirm the returned product, we will process the refund within 5-7 business days.

What should I do if I receive a damaged or defective product?

Please contact our customer service team immediately, providing photos of the damage or defect along with your order information. We will arrange for replacement or refund.

Contact Us

How can I contact your customer service team?

You can fill out the contact form on the "Contact Us" page, send an email via the contact form, or you may reach us by WhatsApp.

What are your customer service hours?

Our customer service team is available Monday to Friday from 9:00 AM to 6:00 PM (GMT+8).

Other

How can I subscribe to your newsletter?

You can find the subscription form at the bottom of the website. Enter your email address and submit to subscribe to our newsletter.

How can I unsubscribe from the newsletter?

Click the "Unsubscribe" link at the bottom of any newsletter you receive and follow the instructions to unsubscribe.

What if there are any import duty charge upon delivery?

Please take note that your order may subject to taxes and other import duties based on the act of receiver’s country.